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Front Desk-Concierge

Hotel Walloon
Job Description
Looking for motivated people to work Front Desk/Concierge in a four diamond hotel!
Job Duties
·         Responsible for guest experiences during the reservation process primarily over the phone and through email
·         Provides information to guests about Hotel features, room features, public areas, offerings, packages, etc.
·         Answering phones
·         Checking guests in and out
·         Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services and other services
·         Answer questions concerning and/or giving directions to hotel facilities
·         Process and notify guests of receipt of facsimiles, mail, messages and packages
·         Assist guests in the sending of facsimiles, mail, messages and packages
·         Maintain correct information and materials regarding hotel facilities and services, and local restaurants and attractions
·         Receive, store and deliver luggage and mail
·         Perform office duties on a temporary basis when needed
·         Work closely with Guest Service Agents to ensure guest satisfaction
·         Keeps public areas of the hotel tidy and comfortable for guests
·         Assists Guest Service Agents in keeping food/beverages stocked in public areas of the hotel
·         Fill in for Guest Service Agents when required
·         Cross training and other duties as required
·         High School Diploma or Equivalent preferred
·         Knowledge of Northern Michigan & Seasonal Events
·         Excellent Communication Skills
·         Front Desk Experience preferred
Proficient with Microsoft Office (Word, Excel, etc.)
Contact Information
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