Subscibe 31px  Join 31px_1  Facebook with border@4x Instagram with border@4x

Full Time Customer Service Representative/Teller- Charlevoix

Charlevoix State Bank
Job Description
Service our customers and possible customers, while maintaining a professional friendly demeanor.  Must establish and maintain credibility in our local communities.  Additional job duties are listed further down but are not all-inclusive.  Must follow and enforce bank policies and procedures.  Abide by and enforce all compliance regulatory requirements. 
 
Required Experience & Skills:
 
  • Attention to Communication
  • Oral Communication
  • Written Communication
  • Interpersonal Awareness
  • Persuasive Communication
  • Customer Orientation (internal and external)
  • Diagnostic Information Gathering
  • Analytical Thinking
  • Technical Expertise
  • Initiative
  • Thoroughness
  • Decisiveness
  • Self Confidence
  • Stress Management
  • Personal Credibility
  • Flexibility

 
Education & Experience:
Cash handling and customer service.  Ongoing education of compliance regulatory requirements is required.
 
Job Duties:
  • Customer Service Representative/Teller Transactions
  • May open early at 7:30 a.m. some days
  • Process night drop vault deposits
  • Handle customer phone calls
  • Cash handling, verify incoming cash shipments
  • Operate and maintain a check scanner and PC
  • Operate computer software windows based (core)
  • Operate a credit card terminal for customer cash advances
  • Savings Bonds (redeem)
  • Balance customer’s accounts
  • Handle customer dispute of unauthorized charges to account
  • Utility payments
  • Order foreign currency
  • Balance internal accounts
  • Balance end of day to Bookkeeping
  • Outgoing mailings
  • Certificate of Deposit Interest Checks
  • Certificate Deposit Notices
  • Balance ATMs
  • Assist Bank Courier (change orders process deposits)
  • Stock incoming supplies
  • Daily monitor reports (overdrawn savings, etc.)
  • Sort & process (customer transactions) incoming mail
Contact Information