Front Desk-Concierge
Hotel Walloon
Job Description
Looking for motivated people to work Front Desk/Concierge in a four diamond hotel!
Job Duties
· Responsible for guest experiences during the reservation process primarily over the phone and through email
· Provides information to guests about Hotel features, room features, public areas, offerings, packages, etc.
· Answering phones
· Checking guests in and out
· Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services and other services
· Answer questions concerning and/or giving directions to hotel facilities
· Process and notify guests of receipt of facsimiles, mail, messages and packages
· Assist guests in the sending of facsimiles, mail, messages and packages
· Maintain correct information and materials regarding hotel facilities and services, and local restaurants and attractions
· Receive, store and deliver luggage and mail
· Perform office duties on a temporary basis when needed
· Work closely with Guest Service Agents to ensure guest satisfaction
· Keeps public areas of the hotel tidy and comfortable for guests
· Assists Guest Service Agents in keeping food/beverages stocked in public areas of the hotel
· Fill in for Guest Service Agents when required
· Cross training and other duties as required
Qualifications
· High School Diploma or Equivalent preferred
· Knowledge of Northern Michigan & Seasonal Events
· Excellent Communication Skills
· Front Desk Experience preferred
Proficient with Microsoft Office (Word, Excel, etc.)
Job Duties
· Responsible for guest experiences during the reservation process primarily over the phone and through email
· Provides information to guests about Hotel features, room features, public areas, offerings, packages, etc.
· Answering phones
· Checking guests in and out
· Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services and other services
· Answer questions concerning and/or giving directions to hotel facilities
· Process and notify guests of receipt of facsimiles, mail, messages and packages
· Assist guests in the sending of facsimiles, mail, messages and packages
· Maintain correct information and materials regarding hotel facilities and services, and local restaurants and attractions
· Receive, store and deliver luggage and mail
· Perform office duties on a temporary basis when needed
· Work closely with Guest Service Agents to ensure guest satisfaction
· Keeps public areas of the hotel tidy and comfortable for guests
· Assists Guest Service Agents in keeping food/beverages stocked in public areas of the hotel
· Fill in for Guest Service Agents when required
· Cross training and other duties as required
Qualifications
· High School Diploma or Equivalent preferred
· Knowledge of Northern Michigan & Seasonal Events
· Excellent Communication Skills
· Front Desk Experience preferred
Proficient with Microsoft Office (Word, Excel, etc.)
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