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Retail Key Holder

Cherry Republic
Job Description
Retail Key Holder
Charlevoix, MI | Seasonal
Cherry Republic of Charlevoix is seeking Keyholders for our Charlevoix location to help provide a quality customer service experience by assisting customers and providing overall support to Retail Management and staff. This role will be cross-trained to work in several customer-facing areas, including cashier, sales floor, wine tasting and truck shipments. Since this position has the strong possibility to serve alcohol, the Keyholder has an age requirement of at least 18 years of age. The keyholder is tasked with the responsibilities of opening and closing the store in accordance with company policies and procedures. Keyholders may also perform various administrative duties as needed but not limited to the tasks listed above.
Essential Duties:
  • Assist the Retail Management as directed in accomplishing overall operational and customer service-oriented tasks.
  • Enforcement of Cherry Republic customer service expectations through example.
  • Ability to follow and enforce policy and procedures.
  • Apply practices from CR 101 training.
  • Strong desire to provide quality customer service with a positive attitude.
  • Assist Retail Management as backup and shared ownership of the following duties:
  • Cash handling & Point of Sale (POS) operations.
  • Assist with open / closing procedures when necessary.
  • Continually work towards monitoring appearance and cleanliness of Retail Store.
  • Communicate daily specials, Ship from Store, and upselling techniques to customers.
  • Ensure that merchandise is clean and prepared for display.
  • Maintain floor inventory, store should look full and free from tripping or falling hazards.
  • Ensure that promotions are accurate and merchandised to company standards.
Truck Operations / Stockroom Organization:
  • Ensure stockroom is well-organized and always prepared for shipment.
  • Identifies inventory needs and communicates to manager overages, shortages and other issues relating to product rotation or stockroom space.
  • Assists with unloading truck when necessary and reconciles inventory with manifest.
  • In some cases, trains all new Ambassadors on truck responsibilities and ensure safe loading / unloading of product & other equipment.
Skills You Need
  • Excellent communicator and able to deliver superior customer service.
  • Strong attention to detail.
  • Organized, team player who has a good understanding of the culture of Cherry Republic.
  • Comprehensive knowledge of all cherry products sold in store.
  • Ability to sell to a customer's needs, as well as establish relationships with returning customers.
  • Self-motivated, multi-tasker and detail oriented.
Additional Information:
  • An extra $2 / hour premium on top of the $17 / hour between Memorial Day & Labor Day weekends.
Contact Information