Customer Service Training

Give Them More Than They Expect!

Designed for front-line customer service staff, this workshop will teach you the basics of establishing the customer relationship, tips on gracious troubleshooting and what it means to be a company and community ambassador.

Shawn is the founder and co-owner of Bearcub Outfitters since 1998 in Petoskey and a Middle School Teacher in Berkely, Michigan for 15 years.

A Community Partner Project: Charlevoix Public Library Charlevoix Main Street Charlevoix Convention & Visitors Bureau Charlevoix Area Chamber of Commerce